Privacy Policy

 

Clinic Name: Leelavathi Advanced Skin & Laser Centre
Doctor: Dr. Kavya Chennamsetty, MBBS, MD (Dermatology)
Website: leelavathiadvancedskinandlasercentre.in
Effective Date: 1 June 2026
Last Updated: 1 June 2026

1. Introduction

 

Leelavathi Advanced Skin & Laser Centre (“we”, “us”, “our”, or “the Clinic”) is committed to protecting the privacy and confidentiality of all personal and medical information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and your rights regarding that information.

This policy applies to all information collected through our website (leelavathiadvancedskinandlasercentre.in), in-clinic interactions, telephone communications, email, WhatsApp, and any other channel through which you engage with our services.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

 

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Full name and date of birth
• Contact details — mobile number, email address, WhatsApp number
• Postal address
• Gender
• Treatment area of interest (e.g., skin, hair, laser)
• Appointment preferences and scheduling information
• Messages submitted via our website contact form or WhatsApp

2.2 Medical & Health Information

As a dermatology and aesthetic clinic, we collect sensitive health information necessary to provide you with safe and appropriate medical care, including:

• Medical history, current medications, and allergies
• Skin and hair condition details, diagnoses, and treatment records
• Pre-treatment and post-treatment photographs (with your explicit written consent)
• Laboratory or diagnostic test results where applicable
• Information about previous treatments, surgeries, or cosmetic procedures

2.3 Technical Information

When you visit our website, we may automatically collect certain technical data:

• IP address and browser type
• Pages visited, time spent, and referring website
• Device type (mobile, desktop, tablet)
• Cookie identifiers (see Section 8 on Cookies)

3. How We Use Your Information

We use the information collected for the following lawful purposes:

1. To schedule, confirm, and manage your appointments and consultations
2. To provide medical consultations, treatments, and follow-up care by Dr. Kavya Chennamsetty and our clinical team
3. To maintain accurate and complete medical records as required by applicable Indian medical regulations
4. To communicate with you about your treatment, test results, medication, and post-procedure care
5. To send appointment reminders, health tips, and service-related information via SMS, WhatsApp, or email (with your consent)
6. To improve the quality of our clinical services and patient experience
7. To comply with applicable legal obligations under Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Indian Medical Council (Professional Conduct) Regulations
8. To process feedback and complaints and resolve queries submitted through our website or contact form
9. To maintain clinic security and prevent fraudulent activity

4. Legal Basis for Processing

• Consent: Where you have given us explicit consent — for example, to use before/after photographs, to send marketing communications, or to share testimonials.
• Contractual Necessity: To fulfil our obligations in providing the dermatological and aesthetic services you have requested.
• Legal Obligation: To comply with applicable Indian medical, tax, and data protection laws.
• Legitimate Interests: To operate and improve our clinic, website, and services in a manner that does not override your fundamental privacy rights.

5. Sharing of Information

We do not sell, rent, or trade your personal or medical information to any third party. We may share your information only in the following limited circumstances:

5.1 Within the Clinic

Your information is accessible only to Dr. Kavya Chennamsetty and clinical staff directly involved in your care and treatment. All staff are bound by confidentiality obligations.

5.2 Referrals and External Medical Providers

If Dr. Kavya refers you to another specialist or laboratory for testing, we will share only the medical information necessary for your care, and only with your knowledge.

5.3 Legal and Regulatory Requirements

We may disclose information to government bodies, courts, or law enforcement where required by law, court order, or regulatory obligation.

5.4 Service Providers

We may share limited technical data with trusted service providers (such as our website hosting provider or email platform) who assist in clinic operations. These providers are contractually bound to protect your data and may not use it for any other purpose.

6. Your Rights Under the DPDP Act, 2023

Under the Digital Personal Data Protection Act, 2023 (India), you have the following rights regarding your personal data:

•  Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal obligations to retain certain medical records.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior processing.
• Right to Grievance Redressal: You have the right to raise a complaint with our designated Data Fiduciary or with the Data Protection Board of India.

To exercise any of these rights, please contact us at leelavathiskincentre@gmail.com or call (+91) 93929 30422. We will respond within a reasonable timeframe and in accordance with applicable law.

7. Data Retention

We retain your personal and medical records for as long as necessary to provide ongoing care, comply with applicable Indian medical recordkeeping regulations (minimum 3 years for most patient records under MCI guidelines), and resolve any disputes or legal claims.

Clinical photographs taken with your consent are retained for as long as they remain relevant to your treatment history or as required by law. You may request deletion of photographs at any time, subject to regulatory obligations.

8. Cookies & Website Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website usage. The types of cookies we may use include:

• Essential Cookies: Required for the website to function correctly (e.g., contact form functionality).
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are anonymised and do not identify individual users.

You may control cookie settings through your browser preferences. Disabling cookies may affect certain website features. We do not use cookies to track your activity across third-party websites.

9. Security

We are committed to protecting your information from unauthorised access, disclosure, alteration, or destruction. We implement appropriate technical and organisational security measures, including secure HTTPS connection for our website, restricted access to patient records on a need-to-know basis, and regular staff training on data confidentiality and patient privacy obligations.

However, no internet transmission or electronic storage is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of data transmitted via our website contact form or email.

 

10. Children’s Privacy

Our clinical services extend to paediatric dermatology patients. In such cases, personal and medical information is collected from and managed in consultation with the child’s parent or legal guardian. We do not knowingly collect personal data from children under 18 through our website contact forms without parental oversight.

 

11. Links to Third-Party Websites

Our website may contain links to external websites (e.g., our Google Maps listing, YouTube channel, or review platforms). We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. The updated policy will be posted on our website with the revised effective date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Dr. Kavya Chennamsetty
Leelavathi Advanced Skin & Laser Centre
Puvada Vari Street, Pottur Vari Thota, Guntur, Andhra Pradesh 522001
Email: leelavathiskincentre@gmail.com
Phone: (+91) 93929 30422